Is Direct Line a Good Home Insurance Company

I have direct household insurance and emergency home insurance. The plumbing engineer they sent was useless. I had a leak and he did nothing until I made a suggestion on how to stop the leak. He kept trying to use a particular private company. Renewin insurance shouldn`t include a 30-minute wait on the phone, punctuated by irritating music and an even more annoying male voice singing various fake platitudes. Sort phone lines and modernize renewal options so it can be done online without wasting time and money, for example. We have a water leak, but since it is under the floor of the house, we have to determine at our expense if any damage has been caused before DL pays a penny!! The last time I bought DL insurance. Terrible customer service overwhelms people and refuses insurance for no reason, the computer said, and if they think they can`t charge a high price or push a customer because of their nationality, it seems they`re free to do and charge whatever they want. I have been a craftsman for 36 years. I had a burst pipe in my kitchen in September 2015. I decided to do the repairs myself. Reason; The flood clean-up company I was sent to was generally incompetent. The company that ultimately cost the refurbishment work has been extremely slow to deal with the issue, which has made me think about how they will deal with the work itself, it could take a long time.

I didn`t want either company to work in my home. The claims manager made it difficult for me to resolve certain aspects of the claim. I had to fight the claims manager in different parts of the claim and prove her wrong every time. The whole system drags on with too many participants. Keep in mind that most do-it-yourselfers who use insurance companies can`t get their own job, so opt for a one-way ticket for a deductible at a daily rate. I experienced this myself when I worked in private homes, part of my work was part of a claim. My advice is to get cash compensation and hire reputable local trades yourself. DIRECT LINE has a large amount of bad reviews on the Internet. The request is still controversial 11 months later! I had a contingency plan at home and my boiler broke down months ago. They sent engineers who couldn`t fix it. Spoke to the complaints team managed by Axa.

Absolutely shocking service. I had written to complain and provide bills from British Gas which fixed the problem which turned out to be a minor leak. They left me without hot water and heating and made no promises. Between the direct connection and Axa, the service was extremely poor. I wrote to them and was ignored. Report it to the Ombudsman and regulatory authorities. I have direct household insurance and emergency home insurance. The plumbing engineer they sent was useless. I had a leak and he did nothing until I made a suggestion on how to stop the leak. He kept trying to use some private company to do a powder rinse, which I thought was fishy and had nothing to do with the leak. A second time, my central heating broke down in the middle of winter and he blamed me for not flushing the private toilet it hit and pushing everything on me and doing nothing to help.

The manager at home blamed me and let me freeze without help when it was impossible to empty a private plumber as they were all busy for weeks. I ABSOLUTELY WON`T BUY DIRECTLINE HOME INSURANCE AND I CERTAINLY DON`T RECOMMEND ANYONE BUY THEIR HOME EMERGENCY PACKAGE. It is a waste of money and a waste of time. DO NOT PURCHASE EMERGENCY INSURANCE AT HOME WITH DIRCTLINE. I tried to cancel the home insurance renewal over the phone (for which I was charged), no 0800 no. I set up a person twice who said the queues were so full to call back and they couldn`t do anything for me. This happened after I expressed a desire to cancel. I pointed out that their renewal notice contains a clause implying that a cancellation fee of £43.68 will be charged in the event of cancellation prior to renewal, which is completely illegal and a harsh practice which I can only think is aimed at scaring people into believing that they might as well allow the hotline to be automatically renewed rather than trying to contact them to cancel via an intentionally implemented process. place to hinder the same Alex Lawson tries to cancel the renewal Home Insurance by phone (for which I was billed), no 0800 no. I set up a person twice who said the queues were so full to call back and they couldn`t do anything for me. This happened after I expressed a desire to cancel. Read more I received a good renewal offer and couldn`t find anything better for the same cost.

Direct Line has been right with me many times. Even cover attorney`s fees in a medical claims case. The saying “if it doesn`t break, don`t fix it” applies. Unfortunately, Direct Line Home Insurance does not have a bereavement team to answer questions about existing policies. There is no option when you call their call center. You have to explain everything, even after you receive a death certificate. There is no point in waiting for approval/confirmation like other companies for unpaid final payments. No mourning period is allowed. Their client was an elderly man who had been a loyal customer with them for over 10 years, to say he would be disappointed with this treatment is an understatement. What a shame.

I have an insurance policy to renew, I will not go to them, that`s for sure. I have been with Direct Line for many years for my car insurance. I have never applied before and I have always paid my direct debit on timeI received a letter this morningUnfortunately we cannot extend your car insurance!! I called them to learn that they had no reason about their system and I was advised to look elsewhere!! wow – This is a service for you “NOT”.. Yes, they have a font called SELECT Premier, which is designed for high-end homes to cover items such as antiques and fine jewelry. You can also combine multiple policies for insurance products under this single policy. I just received my latest quote for next year, £528.89 home and contents insurance. They said I didn`t have to call because it would renew automatically. Very nice of them! So I did a search, as for like and found an insurance policy for £344.42 with the offer of a £75 voucher from a well-known store. I called Direct Line to share my good news and immediately £123.74 was withdrawn from my offer. So much for taking care of loyal customers. I won`t use them anymore.

This should not be allowed. I`m lucky to have the time to do my research, but for busy people who don`t have time for it, they`re just taken for a hit by a very greedy company. I paid £460 last year for my insurance, which was high, but quickly added it, so I knew it would be higher than what I had ever paid for insurance before. I paid for the insurance in a lump sum for a change instead of a monthly amount. I contacted them tonight for an extension offer (no claims/convictions/accidents) and they quoted me £600. No explanation as to why it suddenly exploded, although I told them I had offers of £320 to £360 but wanted to give them the option to keep me as a customer. How on earth an old man`s insurance increases by £150 and he has done nothing wrong in a year. Absolutely scammer and told them they should NOT renew my policy.

Direct Line was very easy to serve online, but when I had a request, it took two calls and a 30-minute wait without going through. Eventually, the problem was solved and I found the site easy. Hi Alan, different insurers have different underwriting criteria that they use when preparing quotes. It`s a shame not to have you as a customer this year, but thank you for considering us for your insurance. Thank you, Lou Complete waste of time, shocking service from start to finish. – The contractors did bodge work on the drainage pipes, leaving my drive with several unsightly patch repairs. – Directline`s complaints say they had to do a bodge job as they originally did and didn`t see the obvious fixes that will devalue the house as a problem. – Directline now wants me to spend thousands of my own money to do the right job, but insists that what the contractor did was correct and refuses to refund and cancel the claim. Absolute joke, to avoid at all costs, otherwise it will cost you literally everything. Hi Ian, we appreciate our loyal customers like you. We would like to investigate for you what happened here, please contact us at m.me/directlineuk.